We have been monitoring the Coronavirus carefully, and prior to the increase in cases, we began taking precautions, such as the use of 70% alcohol-based hand sanitizer, limiting physical contact (ie handshaking), sterilizing vehicles, etc. We take our role in the community seriously and try to make every effort to ensure our clients are taken care of but also that our designers and installers are safe as we enter our clients’ homes and businesses.
It is imperative that we begin to implement additional precautions for the safety of our community, staff and clients:
1.) If you are sick or have been exposed to the Coronavirus, please cancel your appointment by calling us at ###-###-####.
2.) Please avoid physical contact with our technicians during the time of the appointment. We will greet you with a warm smile, but not a handshake at this time.
3.) Please wash your hands with soap and water for 20 seconds prior to our arrival for our scheduled appointment. With your permission, our designer or installer will wash their hands as well. Please instruct them to do so, otherwise they will use the company-provided Clorox hand sanitizer. We have always utilized booties when in clients’ homes, but at this time all our staff wear clean gloves as an additional precaution.
4.) Each staff member has been equipped with Clorox hand sanitizer (over 70% alcohol) as well as Clorox wipes in an effort to minimize risk. Masks can be utilized upon request, however the CDC does not recommend masks for healthy individuals. Masks are only recommended for those that are sick.
5.) If a member of our team is sick, they will be asked to stay home and get well; therefore, we ask for your patience and understanding in case an appointment must be rescheduled.
We thank you in advance for your patience during this most challenging and unprecedented time.
– Your friends over at <Your Company Name>
Sample Video Scripts
Hi this is <Your name> from <Company Name>.
During these uncertain times we are all under a bit of additional scrutiny and need to take extra precautions to stay healthy. I want you to know that everyone at our business is screened for health and our entire staff has been given a checklist of precautions that they need to follow.
We’re here to serve you and are doing everything possible to make sure any interaction with our business is a safe and healthy one.
This is <your name> with <your company>. We’ve taken precautions to be able to provide window treatment services when you need them. We’re here if you need us. We understand the responsibility that comes with entering your home:
- Our office staff is fully remote
- Our designers/installers are not working if they are sick or showing any flu like symptoms
- They have also been trained to enter you home with an abundance of caution to protect your family by sanitizing their hands & equipment before entering, wearing booties, and even masks if it would make you feel more comfortable.
If you need service…CALL US at <your number>
We also ask that you sanitize your home prior to our technicians arrival to ensure the safety of all of us. We’re here to serve you. Stay safe & God Bless.
Hello I’m <your name> with <your company>. Like you, our co-workers & team have been hearing a lot about the Coronavirus & are concerned about their health. I’d like to update everyone on the steps we are taking to ensure our business is open & ready to serve you.
Everyone at <your company> knows that it’s our responsibility to keep you, our customers safe. We’ve stepped up our efforts to ensure your safety. We are taking every precaution to ensure we do our part to increase public health by creating a higher standard of hygiene that includes:
- Multiple deep cleanings of our vehicles each day
- Checking on our employees and ensuring anyone that is feeling ill does not come to work
- We are also ensuring that our equipment is sanitized before & after entering any home or business
- Good health techniques can save lives. We take this responsibility very seriously
We are committed to serving your, your family and this community. If you need service…CALL US at <your number>.
Stay safe & God bless.
See an example at Sunshine Drapery