Replay
Take Control of your Online Reputation
Like it or not, people make decisions and judge your business by what they see (or don’t see). We’ll discuss all the pieces you need in place to make sure a prospect sees your brand in the best possible way.
Takeaways
- Why your review tools might be failing you — having the right software isn’t enough; success requires a multi-channel approach and full team buy-in to actually drive results.
- How to build a review-generating culture — from training installers to “plant the seed” during visits, to following up with a call and walking customers through leaving a review.
- The power of multi-channel outreach — reaching customers via text, email, QR code cards, and in-person requests dramatically increases the chances of getting that review.
- How to respond to every review strategically — especially one-star reviews, where a thoughtful, delayed response (using tools like ChatGPT) can actually turn a negative into a trust-builder.
- How to showcase reviews to win more business — displaying reviews on your website, social media, and Google Business Profile directly impacts your local rankings and convinces new customers to choose you over competitors.